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Tendrils & Twigs Policy

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Tendrils & Twigs strives to offer the safest and best experience to every client that receives services. In order for us to best serve you, please review the Salon Policy:

  • A mask must be worn upon entering the salon premises. If you arrive to your appointment without a mask your appointment will be rescheduled. 

  • Please stay home if you are not feeling well. If you arrive to your appointment showing any signs or symptoms of a contagious illness, you will be rescheduled. 

  • We strive to accommodate our guests at their scheduled appointment times however, all appointment times are estimated and some appointments may go over their scheduled times. in the event that this happens, we will do our best to notify you.

  • Guests not receiving services are not allowed in the salon building. This includes children. 

  • Shampoo services are required prior to any service and will be performed in the salon. If you have a prescription medicated shampoo or conditioner you may bring it to your appointment.

  • Prices and Special Promotions are subject to change at any time. Please be aware that your specific service price may change due to extra length, volume, or additional amount of products used.

  • No refunds. We value our time just as much as we value yours. If you are unhappy with your service for any reason, please feel free to contact us and we will discuss a solution. Refunds will not be issued. No exceptions

  • All appointments Must be booked online. No exceptions.

  • A minimum $50 Non refundable Deposit is required at the time of booking. This deposit goes toward your total service cost.

  • Cancellation Policy: Deposits are non refundable. Cancellations may be made no less than 24 hours before your scheduled appointment time. You may then choose a time to reschedule within 7 business days. For same day cancellations or to reschedule beyond 7 business days, you forfeit your deposit and must book again.

  • Late Policy: If you are more than 10 minutes late arriving to your appointment, it will be cancelled and you must book online again. Exceptions may be made in some cases that include an advance notice.

  • We do Not replicate styles from other stylists. You are more than welcome to show us styles from other stylists as a reference and inspiration but unfortunately we cannot duplicate other styles. Each stylist has their own unique way of doing things as do we.​​

We appreciate your cooperation and sincerely hope you enjoy your experience.​​